Frequently asked questions from employees
My login details are not working.
Please use the username received (not your e-mail address!) and the password sent to you when logging in.
I cannot log in.
When logging in, please use the username you received (not your e-mail address!) and the password you created when you logged in for the first time.
I cannot find my login details.
Check your mailbox to see if you have received a welcome e-mail. If you can't find it, click on forgotten password and enter your e-mail address. You will then receive a new link in the mail.
I have forgotten my password.
Click on forgotten password and enter your username or e-mail address. You will receive a new link in the mail.
I cannot change my password.
Your password does not meet the requirements (at least one lowercase letter, one uppercase letter, one number and 8 characters, 6 of which must be different).
I cannot enter my details via the link.
Copy the link and paste it into the browser.
My account is blocked.
Ask Informens to activate your account.
Schedule/reschedule an appointment
I did not receive an appointment confirmation.
Check your SPAM or the Junk folder.
Can I reschedule my appointment myself?
You can change the appointment under the appointments tile.
I cannot find my results.
You can view your results under the tile questionnaire results and biometrics results.
I cannot download my results.
You can download your results under the tile downloads. Here you can find the downloads of the biometrics components and a total report.